All deliveries will be made to the address specified by you on the completed order form.  We make every effort to deliver all products within the United Kingdom within 7 working days of acceptance of the order. Where this is not possible we will notify you and, unless we state otherwise, ensure that your product are delivered within 28 days from acceptance.  This may not apply in respect of deliveries outside UK. 

Parcels are despatched to you by Royal Mail.  If we can not deliver your order you have specified for any reasons (other than when we are at fault), we will notify you and store the product. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit/debit card for such a re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment in full to you less any delivery charges we have incurred. 

Ownership of the products shall pass to you once we have received payment in full.

We hope you will be happy with your purchase. However, should you feel necessary to return an item; we aim to make the return process as simple as possible. All of your purchases at are covered by our 7 day unconditional money-back guarantee. * If for any reason you are unhappy with any product you have purchased from us, you may return it for full refund (less any delivery charges). Any cancelled items must be returned in their original condition. Please include in your parcel either your original despatch note or else a note with your Order No, Name and Address on it. This ensures we have all the information necessary to process your request quickly. We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for returns lost in transit. You might want to send the goods Recorded Delivery. We will refund this charge if the goods are faulty or we were at fault within 30 working days. *Excludes personalised goods.

If you wish to return items please contact us on for authorisation reference. Goods will not be accepted for return without a return authorisation reference.  Any damaged parcels or breakages must be notified in to us within 3 days of receipt of the goods.  We will repay any amounts paid by you to us for return items within 30 days of cancellation.

Please notify cancellation and changes to your order by email to within 2 working days of you receiving an order confirmation email from us.  If your order has not been processed then it will be possible to cancel or amend the order as requested. However if the order has been processed and dispatched, then you may wish to return the items for full refund less any carriage charges incurred.

You can pay by Master-card or Visa credit card, Switch, Solo or Delta debit card. Your credit /debit card details will be encrypted to minimised possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. You will not be charged for items until they are dispatched.  Your credit card details are not seen directly by Juicy Lucy Designs Ltd, but are processed separately through our specialist online secure payment-processing partners World-pay.  Our liability to you in connection with any order will not exceed the total piece charged for the relevant items.  We accept orders only from Web browsers that permit communication through Secure Socket Layer SSL technology, for example, 3.0 version or higher of Explorer and version 3.02 of higher Netscape. This means you cannot inadvertently place an order through unsecured connection.

Juicy Lucy Designs Ltd is committed to protecting your privacy.  Information you provide to us We may use your details, the information about transactions you undertake and other information available to us to: - Deal with your orders enquiries - Send you information about Juicy Lucy Designs products and services - Conduct internal market research Please note that we do not share your name, email address, mailing address, purchasing history or any other personal identifying information that is collected from this site any third parties, except as is necessary to process online credit card transactions, fulfill your order and make delivery. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. I agree to the use of my personal information in accordance with this statement.

Should you wish to have your information removed from our mailing lists or believe that the information we have is incorrect please contact us at

We recognise the need to ensure that the information gathered through our website remains secure and our site has security measures in place to protect against loss, misuse and alternation of the information under control.