Delivery & Returns Policy
CHRISTMAS 2011 - LAST POSTING DATES
5 Dec - Airmail to South and Central America, Caribbean, Africa, Middle East, Asian, Far East (including Japan), New Zealand and Australia
9 Dec – Airmail to Eastern Europe, USA and Canada
12 Dec – Airmail to Western Europe
17 Dec – UK 2nd Class and Recorded Signed for
19 Dec – UK Royal Mail Tracked
20 Dec - UK 1st Class and Recorded Signed For
21 Dec – UK Royal Mail Tracked Next Day
22 Dec – UK Special Delivery
23 Dec – UK Special Delivery – Saturday Guaranteed
DELIVERY All deliveries will be made to the address specified by you on the completed order form. We make every effort to deliver all products within the United Kingdom within 7 working days of acceptance of the order. Where this is not possible we will notify you and, unless we state otherwise, ensure that your product are delivered within 28 days from acceptance.This may not apply in respect of deliveries outside UK. Parcels are dispatched to you by Royal Mail. If we can not deliver your order you have specified for any reasons (other than when we are at fault), we will notify you and store the product. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit/debit card for such a re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment in full to you less any delivery charges we have incurred. Ownership of the products shall pass to you once we have received payment in full.
RETURNS We hope you will be happy with your purchase. However, should you feel necessary to return an item; we aim to make the return process as simple as possible. All of your purchases at www.juicylucydesigns.com are covered by our 7 day unconditional money-back guarantee. * If for any reason you are unhappy with any product you have purchased from us, you may return it for full refund (less any delivery charges). Any cancelled items must be returned in their original condition. Please include in your parcel either your original dispatch note or else a note with your Order No, Name and Address on it. This ensures we have all the information necessary to process your request quickly. We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for returns lost in transit. You might want to send the goods Recorded Delivery. We will refund this charge if the goods are faulty or we were at fault within 30 working days. *Excludes personalised goods. If you wish to return items please contact us on customercare@juicylucydesigns.com for authorisation reference. Goods will not be accepted for return without a return authorisation reference. Any damaged parcels or breakages must be notified in to us within 3 days of receipt of the goods. We will repay any amounts paid by you to us for return items within 30 days of cancellation.
CANCELLATION AND CHANGES Please notify cancellation and changes to your order by email to customercare@juicylucydesigns.com within 2 working days of you receiving an order confirmation email from us. If your order has not been processed then it will be possible to cancel or amend the order as requested. However if the order has been processed and dispatched, then you may wish to return the items for full refund less any carriage charges incurred.
PAYMENT You can pay by Mastercard or Visa credit card, Switch, Solo or Delta debit card. Your credit /debit card details will be encrypted to minimised possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. You will not be charged for items until they are dispatched. Your credit card details are not seen directly by Juicy Lucy Designs Ltd, but are processed separately through our specialist online secure payment-processing partners Worldpay. Our liability to you in connection with any order will not exceed the total piece charged for the relevant items. We accept orders only from Web browsers that permit communication through Secure Socket Layer SSL technology, for example, 3.0 version or higher of Explorer and version 3.02 of higher Netscape. This means you cannot inadvertently place an order through unsecured connection.
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